<ul><li>Oversee and manage the collection activities of the company</li><li>Develop and implement effective collection strategies</li><li>Monitor and analyze collection performance metrics</li><li>Review and evaluate collection policies and procedures</li><li>Train and mentor collection agents</li><li>Handle escalated customer inquiries and complaints</li><li>Maintain accurate and up-to-date collection records</li><li>Prepare reports and presentations on collection performance</li><li>Collaborate with other departments to optimize collection processes</li></ul>
Skill: Strong communication skills, Negotiation skills, Problem-solving abilities, Attention to detail, Knowledge of debt collection laws, Analytical skills, Customer service skills, Time management skills,
Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Excellent Phone Etiquette skills Strong communication and interpersonal skills Ability to work independently and efficiently in a fast-paced environment Previous experience in the pet care industry is a plus High school diploma or equivalent; Bachelor's degree in a relevant field is advantageous
"Extensive experience in consumer insights with a view on mid term strategic drivers for growth Experience of business analytics & insights for building holistic business view Ability to shape innovation pipeline, align senior stakeholders and work with external partners Experience working in a fast paced, entrepreneurial environment Ability to adapt and work effectively within a variety of situations including organizational changes and changes in job demands"
Technical Skills: Proficiency in Tally Prime is mandatory. - Experience: Prior experience in audit, taxation, and compliance is essential. - Other Skills: Strong analytical abilities, attention to detail, and knowledge of tax laws.