"Basic understanding of products/services and customer queries Familiarity with handling inbound and outbound calls, lead generation, and follow-ups Strong communication and interpersonal skills in both English and Hindi for effective customer interaction Ability to understand customer needs and provide appropriate information or solutions Good organizational skills for managing call logs, lead tracking, and reporting Proficient in MS Office tools (Excel, Word, Email correspondence) and basic CRM software Confident in handling telephonic conversations with professionalism and patience Willingness to learn, adapt, and work efficiently in a remote, dynamic work environment "