[{"Id1":"11014","Id":"uN1MuFmaumOnobakam","JobTitle":"Customer support Executive (Chat process)","JobCategory":null,"Vacancies":1,"SalaryMax":"192000.0000","SalaryMin":"480000.0000","ExperienceMonth":1,"ExperienceYear":0,"Deadline":"15-05-2025 00:00:00","Tag":"\"Proven experience in customer support or relevant communication roles. Strong verbal and written communication skills in English. Technical proficiency with chat support tools and customer service software. Ability to handle high call and chat volumes with efficiency. Customer service orientation with a focus on solving issues. Ability to multitask and prioritize work effectively in a fast-paced environment. Keen attention to detail and accuracy in data entry. Basic understanding of the company\u0027s products and services. Ability to work independently and as part of a team. Flexible to work in shifts, including weekends and holidays. Active listening skills to understand customer needs. Proficiency in typing with a minimum speed of 30 words per minute. Positive attitude and willingness to learn and adapt. Strong organizational skills to manage workload efficiently. Skills: customer service software,problem-solving,multitasking,time management,communication skills,customer support,team collaboration,organizational skills,data entry,active listening,empathy,chat support tools\"","Description":"blankComLogo.jpg","DateCreated":"ZecaTech","Active":false,"JobType":0,"Responsibility":null,"Eduction":null,"Location":null,"subCategory":"Customer support Executive (Chat process)","MetaUrl":"Customer-support-Executive-Chat-process","MetaTitle":null,"MetaDescription":"\u003cp\u003e\u003cspan data-sheets-root=\"1\" style=\"color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;\"\u003eThe Customer Support Executive (Chat Process) plays a crucial role in maintaining customer satisfaction and enhancing the overall experience of our clients. This position is primarily responsible for responding to customer inquiries via chat, efficiently resolving issues, and providing accurate information about products and services. As the first point of contact for customers, the Executive must represent the company positively and uphold the brand\u0027s values. They are expected to maintain a courteous, empathetic, and professional approach while ensuring customer concerns are addressed promptly and effectively. The role is vital for fostering customer loyalty and trust, as it directly impacts the company\u0027s reputation and leads to repeat business. A successful customer support executive should be well-versed in how to navigate customer platforms, possess excellent communication skills, and be equipped with the necessary tools to handle multiple chats simultaneously. Thriving in a fast-paced environment, the Executive will collaborate closely with internal teams to ensure a seamless customer journey.\u003c/span\u003e\u003c/p\u003e","MetaKeywords":null}]
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