This is a full-time, on-site role for a Customer Service Specialist in Noida. The day-to-day tasks include managing customer inquiries through various channels, ensuring customer satisfaction, maintaining excellent phone etiquette, and enhancing the overall customer experience. The specialist will also handle reservations, provide support, and resolve any issues to uphold ThePetNest Guarantee.
Education: Bachelor's and College Degree in Graphic Design, Design, Animation, Fine Arts, Video, Communications, Communication, Education, Digital Design, or Film..
Skill: Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Excellent Phone Etiquette skills Strong communication and interpersonal skills Ability to work independently and efficiently in a fast-paced environment Previous experience in the pet care industry is a plus High school diploma or equivalent; Bachelor's degree in a relevant field is advantageous
"Extensive experience in consumer insights with a view on mid term strategic drivers for growth Experience of business analytics & insights for building holistic business view Ability to shape innovation pipeline, align senior stakeholders and work with external partners Experience working in a fast paced, entrepreneurial environment Ability to adapt and work effectively within a variety of situations including organizational changes and changes in job demands"
Strong communication skills, Negotiation skills, Problem-solving abilities, Attention to detail, Knowledge of debt collection laws, Analytical skills, Customer service skills, Time management skills,
Technical Skills: Proficiency in Tally Prime is mandatory. - Experience: Prior experience in audit, taxation, and compliance is essential. - Other Skills: Strong analytical abilities, attention to detail, and knowledge of tax laws.