[{"Id1":"11017","Id":"6wgMkQi7LgAbakam","JobTitle":"Customer Support Executive (Chat / Call)","JobCategory":null,"Vacancies":1,"SalaryMax":"350000.0000","SalaryMin":"450000.0000","ExperienceMonth":2,"ExperienceYear":0,"Deadline":"15-05-2025 00:00:00","Tag":"\"Respond to customer queries or technical issues via email in a timely and professional manner. Resolve customer complaints or issues by providing appropriate solution or alternatives. Should have knowledge of API integration, cloud based tool. Interact with cross team to get the issues resolved. Hands on experience on CRM or any ticketing system. Should be able to lead meetings and training sessions. Worked in customer facing environment. Troubleshoot technical issues at level 1 and level 2 . Handled customer escalations and worked on escalation matrix Provide weekly status on ticket received and resolved \"","Description":"blankComLogo.jpg","DateCreated":"Provakil","Active":false,"JobType":0,"Responsibility":null,"Eduction":null,"Location":"Pune, Maharashtra, India","subCategory":"Customer Support Executive (Chat / Call)","MetaUrl":"Customer-Support-Executive-Chat-Call","MetaTitle":null,"MetaDescription":"\u003cp\u003e\u003cspan data-sheets-root=\"1\" style=\"color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;\"\u003eAbility to work in team environment\u003cbr\u003eFamiliarity with customer service software (CRM,ticketing systems) for chat and call process.\u003cbr\u003eAbility to work flexible hours ,including evenings and weekends.\u003cbr\u003eEarlier experience into chat and call support process.(Technical support experience)\u003cbr\u003eCustomer oriented approach and ability to adapt different situations\u003cbr\u003eHands on experience on MS office suite.\u003cbr\u003eAbility to multitask and problem solving skills\u003cbr\u003e0-2 years of experience\u003cbr\u003eExcellent communications skills written and verbal.\u003c/span\u003e\u003c/p\u003e","MetaKeywords":null}]
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