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JOB DETAILS

Recruitment Associate

Accenture in India

  • Location: Gurgaon, Haryana

  • Category: IT Services and IT Consulting

  • Job Type: Full Time

  • Salary:800000.0000- 1200000.0000

<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13.3333px;">You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space &acirc;&euro;&ldquo; providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits</span>

Recruitment Associate

Job Description:


Job Responsibility:

Job Summary:

  • Openings: 1

  • Applicants: 1

  • Job Posted:18-02-2025 08:47:01 (4 days ago)

  • Expiration: 07-04-2025 00:00:00.

  • Experiences: 1-3 Years.

  • Education: Graduation.

  • Skill: "Workforce Analytics Adaptable and flexible Agility for quick learning Commitment to quality Scheduling/Real Time Scheduling Tool - IEX/Verint/Aspect Microsoft Excel Roles and Responsibilities:"

Posted by: Accenture in India
Contact No : 1246164100


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