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Customer support Executive (Chat process)

ZecaTech

  • Location: Thane, Maharashtra, India

  • Category: IT

  • Job Type: Full Time

  • Salary:192000.0000- 480000.0000

<p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">Provide timely and accurate responses to customer inquiries through chat.<br>Resolve customer issues by identifying the root cause and providing effective solutions.<br>Offer product and service information to customers and assist them with order processing.<br>Maintain a professional, calm, and courteous demeanor while interacting with customers.<br>Keep records of customer interactions and transactions in the database.<br>Monitor active chats to ensure all inquiries are being handled appropriately.<br>Collaborate with other departments to resolve complex issues.<br>Escalate customer complaints when necessary and follow up to ensure resolution.<br>Stay updated on product knowledge and changes to company policies.<br>Identify trends in customer inquiries to help improve service delivery.<br>Participate in training sessions to improve process knowledge and enhance skills.<br>Provide feedback and recommendations based on customer interactions to improve services.<br>Manage multiple chats simultaneously while maintaining high-quality interactions.<br>Adhere to company guidelines and procedures to ensure compliance.<br>Monitor performance metrics and strive for continuous improvement.</span></p> <p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">The Customer Support Executive (Chat Process) plays a crucial role in maintaining customer satisfaction and enhancing the overall experience of our clients. This position is primarily responsible for responding to customer inquiries via chat, efficiently resolving issues, and providing accurate information about products and services. As the first point of contact for customers, the Executive must represent the company positively and uphold the brand's values. They are expected to maintain a courteous, empathetic, and professional approach while ensuring customer concerns are addressed promptly and effectively. The role is vital for fostering customer loyalty and trust, as it directly impacts the company's reputation and leads to repeat business. A successful customer support executive should be well-versed in how to navigate customer platforms, possess excellent communication skills, and be equipped with the necessary tools to handle multiple chats simultaneously. Thriving in a fast-paced environment, the Executive will collaborate closely with internal teams to ensure a seamless customer journey.</span></p>

Customer support Executive (Chat process)

Job Description:


Job Responsibility:

Job Summary:

  • Openings: 1

  • Applicants: 0

  • Job Posted:07-01-2025 11:06:29 (87 days ago)

  • Expiration: 15-05-2025 00:00:00.

  • Experiences: 0-1 Years.

  • Education: High school diploma or equivalent; Bachelor's degree preferred..

  • Skill: "Proven experience in customer support or relevant communication roles. Strong verbal and written communication skills in English. Technical proficiency with chat support tools and customer service software. Ability to handle high call and chat volumes with efficiency. Customer service orientation with a focus on solving issues. Ability to multitask and prioritize work effectively in a fast-paced environment. Keen attention to detail and accuracy in data entry. Basic understanding of the company's products and services. Ability to work independently and as part of a team. Flexible to work in shifts, including weekends and holidays. Active listening skills to understand customer needs. Proficiency in typing with a minimum speed of 30 words per minute. Positive attitude and willingness to learn and adapt. Strong organizational skills to manage workload efficiently. Skills: customer service software,problem-solving,multitasking,time management,communication skills,customer support,team collaboration,organizational skills,data entry,active listening,empathy,chat support tools"

Posted by: ZecaTech
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