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Customer Support executive (Domestic)

Andesoft Consulting Pvt. Ltd.

  • Location: Mumbai Metropolitan Region

  • Category: IT

  • Job Type: Full Time

  • Salary:200000.0000- 250000.0000

<p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">Manage incoming phone calls from the Company’s Customer Service number<br>Generate sales leads if needed for equipment upsells and trade-ins<br>Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system<br>Provide accurate, valid and complete information by using the right methods / tools<br>Meet personal/customer service team sales targets and call handling quotas<br>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution<br>Keep records of customer interactions, process customer accounts and file documents<br>Follow communication procedures, guidelines and policies<br>Go the extra mile to engage customers</span></p> <p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.<br><br>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</span></p>

Customer Support executive (Domestic)

Job Description:


Job Responsibility:

Job Summary:

  • Openings: 1

  • Applicants: 0

  • Job Posted:07-01-2025 10:50:38 (90 days ago)

  • Expiration: 25-06-2025 00:00:00.

  • Experiences: 1-2 Years.

  • Education: Any Graduate or Post Graduate or HSC.

  • Skill: "Strong written and verbal communication skills A basic understanding of mobile phones and computers (Apple) Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing. Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity working with Customer Relationship Management (CRM) systems and practices Customer orientation and ability to adapt/respond to unscripted scenarios that may come up Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively"

Posted by: Andesoft Consulting Pvt. Ltd.
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