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Customer Support Executive

TCP Corporate Solutions Pvt Ltd

  • Location: Mumbai Metropolitan Region

  • Category: Hiring and Recruitment

  • Job Type: Full Time

  • Salary:200000.0000- 400000.0000

<p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">Training and on-boarding of students post sales<br>Delivering prompt, efficient and friendly responses to students across various channels<br>Initiate regular calls with the students to track their progress<br>Proactively manage the success of the assigned students and identify/develop upselling opportunities<br>Build a solid and lasting relationship with the customers<br>Perform any other tasks required to ensure customer satisfaction<br>Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students<br>Cross sell and upsell the courses offered</span></p> <p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">Position: Customer Support Executive<br><br>Job Time: 10:00 AM to 7:00 PM<br><br>Working Days: 5 days a week (off days will be either Friday-Saturday or Sunday-Monday)<br><br>Location: Andheri East, Mumbai, Maharashtra 400069<br><br>Compensation: Up to ?4 LPA (fixed)</span></p>

Customer Support Executive

Job Description:


Job Responsibility:

Job Summary:

  • Openings: 1

  • Applicants: 0

  • Job Posted:07-01-2025 10:58:54 (90 days ago)

  • Expiration: 13-05-2025 00:00:00.

  • Experiences: 1-2 Years.

  • Education: .

  • Skill: " Excellent written and verbal communication skills Strong sense of responsibility and ownership Experience in handling challenging situations and demonstrated capabilities of winning them over Have strong empathy for customers and a passion for customer success Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day) Skills: customer,compensation,mumbai,communication skills,one,teams,empathy,upselling,customer satisfaction,boarding,customer success,relationship management,communication,customer support,cross-selling,problem-solving,omnichannel support "

Posted by: TCP Corporate Solutions Pvt Ltd
Contact No : 9998491400


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