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JOB DETAILS

Customer Support Executive

Infinite Online Shopping Pvt. Ltd.

  • Location: Mumbai Metropolitan Region

  • Category: Organised Retail

  • Job Type: Full Time

  • Salary:250000.0000- 300000.0000

<p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">Handling inbound customer inquiries, requests, and complaints in a professional and courteous manner.<br>Providing accurate information about our products or services, pricing, and policies to assist customers in making informed decisions.<br>Troubleshooting technical issues and guiding customers through solutions or escalation procedures as necessary.<br>Processing customer orders, returns, and exchanges efficiently and accurately.<br>Following up with customers to ensure their needs have been addressed and their satisfaction has been achieved.<br>Collaborating with cross-functional teams (such as sales, marketing, and operations) to resolve customer issues and improve service quality.<br>Maintaining accurate records of customer interactions, transactions, and feedback in the CRM system.<br>Participating in training sessions and workshops to enhance your product knowledge, communication skills, and customer service techniques.</span></p> <p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">As a Customer Support Executive, you will be responsible for providing prompt and effective assistance to our customers via phone, email, chat, and other communication channels.</span></p>

Customer Support Executive

Job Description:


Job Responsibility:

Job Summary:

  • Openings: 1

  • Applicants: 0

  • Job Posted:07-01-2025 10:45:42 (90 days ago)

  • Expiration: 14-05-2025 00:00:00.

  • Experiences: 2-3 Years.

  • Education: .

  • Skill: "2-3 years of experience in a customer support or service role, preferably in a B2B or B2C environment. Excellent verbal and written communication skills in both English and Hindi. Strong interpersonal skills with the ability to build rapport and establish trust with customers. Problem-solving skills and the ability to think quickly on your feet. Patience, empathy, and a customer-centric mindset. Proficiency in using customer support software and CRM systems. Ability to work effectively in a fast-paced and dynamic environment, both independently and as part of a team."

Posted by: Infinite Online Shopping Pvt. Ltd.
Contact No : 9820050319


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