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Customer Support (Chargeback) Executive

Rooter.gg

  • Location: New Delhi (East of Kailash)

  • Category: IT

  • Job Type: Full Time

  • Salary:350000.0000- 475000.0000

<p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">Customer Support:<br><br>Provide exceptional support via email, chat, and phone<br>Resolve customer issues promptly, ensuring satisfaction<br>Use ticketing tools (Freshdesk, Zendesk, Zohodesk, etc.) to track and resolve queries<br>Daily Chargeback Submission<br><br>Log and submit chargebacks accurately for assigned payment gateways<br>Prepare and upload necessary documentation (transaction details, proof of delivery, customer communication, and any other required evidence) for each chargeback<br>Ensure compliance with payment gateway policies<br>Data Management<br><br>Maintain detailed records of all chargebacks submitted, including date, PG, transaction ID, amount, and status<br>Generate daily chargeback reports summary and escalate issues as needed<br>Follow-up and Dispute Management<br><br>Monitor the status of submitted chargebacks and follow up with payment gateways to ensure resolution within the designated timeframe<br>Escalate unresolved or complex disputes to the client or relevant team members as needed<br>Compliance and Accuracy<br><br>Ensure 100% compliance with payment gateway chargeback policies and procedures<br>Double-check all submissions to avoid errors and rejections<br>Communication<br><br>Provide real-time updates on urgent chargebacks that require immediate attention<br>Collaborate with internal teams, such as finance or operations, to gather necessary data or clarify discrepancies<br>Team Collaboration:<br><br>Work with cross-functional teams (finance, operations) to resolve issues<br>Contribute to process improvements and provide feedback during team meetings<br>Setup &amp; Monitoring:<br><br>Help set up customer support functions, especially for e-commerce transactions<br>Create dashboards to monitor and respond to customer queries effectively</span></p> <p><span data-sheets-root="1" style="color: rgb(0, 0, 0); font-size: 10pt; font-family: Arial;">As a Customer Support Executive, you will be responsible for delivering high-quality support to customers, resolving inquiries and issues efficiently. You will manage chargeback submissions, data tracking, and ensure timely resolutions, while working closely with internal teams to maintain high customer satisfaction.The ideal candidate will have experience in a B2C environment, strong communication skills, and proficiency in using ticketing tools.</span></p>

Customer Support (Chargeback) Executive

Job Description:


Job Responsibility:

Job Summary:

  • Openings: 1

  • Applicants: 0

  • Job Posted:07-01-2025 11:39:24 (90 days ago)

  • Expiration: 15-05-2025 00:00:00.

  • Experiences: 2-4 Years.

  • Education: Bachelor's degree or equivalent qualification..

  • Skill: "2-4 years of experience in a Customer Support Executive role or similar position within a B2C environment. Proficient in using ticketing systems like Freshdesk, AnyDesk, or similar platforms. Strong written and verbal communication skills in English. Excellent problem-solving skills with keen attention to detail. Ability to thrive in a fast-paced environment while managing multiple tasks effectively. A positive, patient, and empathetic attitude towards customers. Familiarity with customer support metrics, KPIs, and performance tracking. Willingness to work flexible hours, including weekends and holidays as needed."

Posted by: Rooter.gg
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