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JOB DETAILS

Customer Service Associate

Accenture

  • Location: Mumbai

  • Category: Engineering

  • Job Type: Full Time

  • Salary:140000.0000- 450000.0000

<ol><li>Adherence to Company Policies -&nbsp; Comply with organizational rules, guidelines, and procedures to maintain a professional and ethical work environment.</li><li>Effective Communication- Communicate clearly and professionally with team members, supervisors, and external stakeholders to facilitate collaboration and task completion. </li><li>Time Management and Punctuality-&nbsp; &nbsp;Manage time effectively to meet deadlines and attend meetings or work shifts as scheduled. </li><li>Team Collaboration - Work collaboratively with colleagues, contributing to a positive and productive team environment. </li><li>Problem-Solving&nbsp; - Identify challenges within the scope of the role, propose solutions, and take initiative to address them effectively. </li><li>Adaptability and Flexibility -&nbsp; Adjust to changing priorities, tasks, or technologies as required by the role or organization. </li><li>Maintaining Confidentiality -&nbsp; Protect sensitive information and adhere to data privacy guidelines. </li><li>Quality and Accuracy - Ensure that all work is completed to a high standard, paying attention to detail and accuracy. </li><li>Continuous Learning and Development - Stay updated with job-related knowledge and skills through training, feedback, and professional development opportunities. </li><li>Health, Safety, and Compliance - Follow workplace safety guidelines and report any potential hazards or incidents promptly. </li><li>Professionalism - Uphold the company’s values and maintain a professional demeanor in all interactions and tasks.</li></ol> <br /><b><br />Skill required:</b> Omnichannel - Customer Service<br /><br /><b><br />Designation:</b> Customer Service Associate<br /><br /><b><br />Qualifications:</b>Any Graduation <br /><br /><b><br />Years of Experience:</b>1 to 3 years <br /><br /><b><br />What would you do?<br /></b> You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.<br /><br /><b><br />What are we looking for?<br /></b> <li>Monitors and manages projects from initiation through to completion. </li><li>Secures required resources, and uses formal processes and tools to manage resources, budgets, risks, issues and changes. </li><li>Manages projects to ensure on-time completion according to specifications and within budgeted costs. </li><li>Manages simple projects or individual elements of larger projects. Develops and delivers projects (including developing project plans/task lists) and identifies stakeholders </li><li>2+ years of Project Management or similar experience </li><li>2+ years customer facing experience </li><li>Proficient in MS Word, Excel, Outlook </li><li>Advanced verbal and written communication skills in English <br /><br /><b>Roles and Responsibilities:</b> </li><li>Manages mid-level complexity customer deployments </li><li>Creates and communicates with customers simple project plans for standard project milestones </li><li>Has a general technical knowledge of Equinix products/processes </li><li>Manages activities of cross-functional groups to ensure commitments are met </li><li>Handles mid-level escalations independently (manager-assisted otherwise) </li><li>Resolves standard issues independently (complex with manager assistance) </li><li>Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists </li><li>Able to identify the needs of stakeholders to keep them informed and updated on the progress of the deployment<br /><br /><b> Qualifications</b>  <br />Any Graduation</li>

Customer Service Associate

Job Description:


Job Responsibility:

Job Summary:

  • Openings: 1

  • Applicants: 0

  • Job Posted:29-11-2024 07:42:24 (50 days ago)

  • Expiration: 19-03-2025 00:00:00.

  • Experiences: 1-3 Years.

  • Education: Bachelor Degree.

  • Skill: project management,customer service,presentation skills,customer support,ms office outlook,complaint handling,operations management,team management

Posted by: Accenture
Contact No : 9821186312


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