[{"Id1":"10123","Id":"JQX9qqyjfNwbakam","JobTitle":"Hiring Global Support Agent US Shift-Hyderabad(Pickup \u0026Drop available)","JobCategory":null,"Vacancies":5,"SalaryMax":"300000.0000","SalaryMin":"600000.0000","ExperienceMonth":7,"ExperienceYear":2,"Deadline":"30-12-2024 00:00:00","Tag":"international BPO,US Client,Ticketing Tools,International Voice Process,night shift,US Process,Email Support,US Shift","Description":"logo230057.jpg","DateCreated":"Bcforward","Active":false,"JobType":0,"Responsibility":null,"Eduction":null,"Location":"Hyderabad(JNTU)","subCategory":"Hiring Global Support Agent US Shift-Hyderabad(Pickup \u0026Drop available)","MetaUrl":"Hiring-Global-Support-Agent-US-ShiftHyderabadPickup-Drop-available","MetaTitle":null,"MetaDescription":"\u003cp\u003ei All ,\u003c/p\u003e\u003cbr /\u003e\u003cp\u003eGreetings from BC\u003cem\u003eforward\u003c/em\u003e !!!\u003c/p\u003e\u003cbr /\u003e\u003cbr /\u003e\u003cp\u003e\u003cstrong\u003ePosition: Global Support Agent Tier 1\u003c/strong\u003e\u003c/p\u003e\u003cbr /\u003e\u003cp\u003e\u003cstrong\u003eLocation : Hyderabad\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDuration : Full time\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eOffice Timings: 9pm to 6am (IST- Night Shift)- Moderately flexible schedule/availability Night Shift Preferred.\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJob Overview: \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eGlobal Support Agents are the first point of contact for our internal and external. employees/resource as they reach out with any concerns, questions, issues, or information that they \u003c/p\u003e\u003cp\u003ehave with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application \u0026 system issues as well as payroll questions to \u003c/p\u003e\u003cp\u003ehighlight the main topic areas. The target is to ensure excellent service is provided to our employees. by being patient, empathetic and act with a sense of urgency. It is key to take ownership of ensuring. \u003c/p\u003e\u003cp\u003etickets are edited and triaged accurately, ultimately ensuring they reach the appropriate point of escalation as well as following up to ensure that the employees issue is resolved. Support Agents \u003c/p\u003e\u003cp\u003ewill also be involved in various other responsibilities related to ancillary services provided by support to various internal departments.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eEssential Functions\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e Global Support triage skills to capture all necessary information when recording an incident.\u003c/li\u003e\u003cli\u003e Manage support tools: phone/ email/ chat and make outbound calls.\u003c/li\u003e\u003cli\u003e Provide basic entry level support in a timely manner.\u003c/li\u003e\u003cli\u003e Follow communication procedures, utilize guidelines, and observe organization policies.\u003c/li\u003e\u003cli\u003e Follow up and settle to satisfactory conclusion on all customer requests.\u003c/li\u003e\u003cli\u003e Employ divergent and critical thinking to navigate tickets and issues contained therein.\u003c/li\u003e\u003cli\u003e Provide accurate, valid, and complete information by using accurate methods \u0026 tools.\u003c/li\u003e\u003cli\u003e Should be comfortable working in Night Shifts.\u003c/li\u003e\u003cli\u003e Candidates must be highly energetic to multitask and handle emails, chats, and phone \u003c/li\u003e\u003c/ul\u003e\u003cp\u003ecalls.\u003c/p\u003e\u003cul\u003e\u003cli\u003e Adaptive to Change; willing to learn new methodologies and Technologies.\u003c/li\u003e\u003cli\u003e Ability to work at high speeds while maintaining 100% accuracy and multitasking.\u003c/li\u003e\u003cli\u003e Ability to follow a pre-assigned checklist and measure accuracy against systems.\u003c/li\u003e\u003cli\u003e Ability to multitask numerous duties at the same time.\u003c/li\u003e\u003cli\u003e Ability to perform Audits as required.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eRequirements\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e Excellent communication skills, including active listening.\u003c/li\u003e\u003cli\u003e Critical Thinking and Ability to multi-task, prioritize, and manage time effectively.\u003c/li\u003e\u003cli\u003e 3 to 5years of experience in Customer Service or Call Center environment, experience with \u003c/li\u003e\u003c/ul\u003e\u003cp\u003eUS-based clients preferred.\u003c/p\u003e\u003cul\u003e\u003cli\u003e High attention to detail \u0026 consistent performance including follow through.\u003c/li\u003e\u003cli\u003e Able to work in a team and in a fast-paced environment and adapt quickly and efficiently \u003c/li\u003e\u003c/ul\u003e\u003cp\u003eto changes.\u003c/p\u003e\u003cul\u003e\u003cli\u003e Strong verbal and written communication skills that allow you to clearly and effectively \u003c/li\u003e\u003c/ul\u003e\u003cp\u003einform and influence audiences internally and externally, across organization boundaries. \u003c/p\u003e\u003cul\u003e\u003cli\u003e High levels of integrity and discretion in handling confidential information\u003c/li\u003e\u003cli\u003e Familiar with various Internet Browser (Firefox/IE)/Email Clients (Outlook/Gmail)\u003c/li\u003e\u003cli\u003e Moderately flexible schedule/availability Night Shift Preferred.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003ePreferred Qualifications\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e Certifications ITIL, SHRM, or equivalent\u003c/li\u003e\u003cli\u003e System knowledge ADP, ATS, Fresh works Suite/Zendesk (or other ticketing systems)\u003c/li\u003e\u003cli\u003e Any Graduate with experience in HR Field/Customer service/Technical support (Handled US \u003c/li\u003e\u003c/ul\u003e\u003cp\u003eClients)\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCompetencies\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e1. Support and Benefits Expertise\u003c/p\u003e\u003cp\u003e2. Consultation\u003c/p\u003e\u003cp\u003e3. Relationship Management\u003c/p\u003e\u003cp\u003e4. Critical Evaluation\u003c/p\u003e\u003cp\u003e5. Business Acumen \u003c/p\u003e\u003cp\u003e6. Professionalism \u003c/p\u003e\u003cp\u003e7. Problem Solving \u003c/p\u003e\u003cp\u003e8. Ethical Practice \u003c/p\u003e\u003cp\u003e9. Global \u0026 Cultural Awareness \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSupervisory Responsibility\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e1. No supervisory expectations at this time\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWork Environment\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThis job operates in a professional office environment. This role routinely uses standard office. \u003c/p\u003e\u003cp\u003eequipment such as computers, phones, photocopiers, filing cabinets and fax machines.\u003c/p\u003e\u003cp\u003ePosition Type/Expected Hours of Work\u003c/p\u003e\u003cul\u003e\u003cli\u003e This is a full-time position. The days Global Support team operates are Monday through \u003c/li\u003e\u003c/ul\u003e\u003cp\u003eFriday, covering the range of 8 a.m. to 8 p.m. PST agents should expect to work an 8-hour.\u003c/p\u003e\u003cp\u003eshift (this excludes breaks and lunch)\u003c/p\u003e\u003cul\u003e\u003cli\u003e Its a Work from Office Position.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eRequired Education and Experience\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e1. Graduate with 3 to 5 Years of relevant experience\u003c/p\u003e\u003cp\u003e2. Freshers with strong communication skills and a thorough understanding of customer \u003c/p\u003e\u003cp\u003eservice.\u003c/p\u003e\u003cp\u003e3. Experience administering employee benefits, including health, welfare and 401(k).\u003c/p\u003e\u003cp\u003e4. Experience with Support/Ticketing products, HRIS and payroll systems.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eOther Duties\u003c/strong\u003e\u003c/p\u003e\u003cp\u003ePlease note this job description is not intended to include or provide an exhaustive list of the \u003c/p\u003e\u003cp\u003eactivities, duties, or obligations that are expected of the employee for this position. Duties, \u003c/p\u003e\u003cp\u003eresponsibilities, and activities are subject to change at any time, with or without prior notice.\u003c/p\u003e\u003cbr /\u003e\u003cbr /\u003e\u003cp\u003eIf you are interested please share me your resume at whatsWhatsAppapp on +91-9347563139\u003c/p\u003e\u003cbr /\u003e\u003cp\u003eRegards \u003c/p\u003e\u003cp\u003ePranith\u003c/p\u003e","MetaKeywords":null}]
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